Copyright Team Spartan - A division of CONFLICT LLC - Powered by CONFLICT. All rights reserved (C) 2026.
Terms & Privacy
Draft — pending legal review. Last updated 2026-07-19.
These terms govern the $5,000 Rapid-Response Triage (“Triage”) you purchase from CONFLICT LLC, operating as Team Spartan (“we,” “us,” “CONFLICT”). By purchasing, the individual completing checkout (“you”) agrees to these terms on behalf of the organization that owns the affected systems (“Client”). If you don’t agree, don’t purchase — contact us instead.
The Triage is a bounded, best-effort emergency response, not a guaranteed fix. It includes: a senior engineer engaged within the response window stated at purchase; up to the stated triage time box of senior engineering to diagnose and attempt to stabilize a single incident on a single system or scope; and a written assessment with a fixed-scope quote for any full remediation.
It does not include the full remediation, guaranteed resolution or recovery, ongoing support, or work on any second or unrelated incident. Full remediation, if you want it, is a separate engagement under a separate statement of work.
You represent and warrant that you are authorized to (a) engage CONFLICT on the Client’s behalf, (b) grant CONFLICT access to the affected systems and data, and (c) authorize CONFLICT to make changes to those systems as reasonably necessary to triage and stabilize the incident. You are responsible for obtaining any consents required from third parties (hosting providers, vendors, data subjects).
The response and triage windows depend on your timely cooperation. The clock pauses whenever we are waiting on access, credentials, information, decisions, or third-party action from you or your vendors. Incomplete or inaccurate information you provide is not our responsibility.
You acknowledge that emergency work on live production systems, under time pressure, carries inherent risk, including the risk of further disruption, downtime, or data loss. You authorize us to act on your behalf during the incident and accept that changes made in good faith to stabilize an incident may have unintended effects. We are not responsible for the underlying cause of the incident, for any pre-existing condition, misconfiguration, or vulnerability, or for the acts of third parties.
You are responsible for your own systems, data, and the integrity and availability of your backups. Maintain current, tested backups before we begin. You are responsible for your software licenses, third-party services, and legal and regulatory compliance obligations. We may recommend actions; the decision to proceed is yours.
The Triage is provided on a professional best-effort basis and “as is,” with no warranties of any kind, express or implied, including any warranty of merchantability, fitness for a particular purpose, or non-infringement. We do not warrant that any incident will be resolved, that data will be recovered, or that systems will be restored to any particular state within the Triage window or at all.
To the maximum extent permitted by law, our total liability arising out of or relating to the Triage will not exceed the fees you actually paid for it. We will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits, lost revenue, lost data, or business interruption, even if advised of the possibility. These limits apply to all claims in the aggregate, regardless of theory.
The Triage fee is a response fee and is non-refundable, including if the incident is resolved quickly, if you decline the recommended remediation, or if the incident cannot be resolved. The fee is credited in full toward a full remediation engagement if you enter into one within the credit window stated at purchase. Fees are exclusive of any applicable taxes.
Each party will protect the other’s confidential information disclosed during the Triage and use it only to perform or receive the services. We may reference the engagement in anonymized form; we will not identify you without your consent.
CONFLICT is an independent contractor. Nothing here creates a partnership, joint venture, agency, or employment relationship. We are not your managed service provider or IT department unless you separately engage us for that.
These terms are governed by the laws of the State of Florida, without regard to conflict-of-laws rules, and the parties consent to the exclusive jurisdiction of the state and federal courts located in Miami-Dade County, Florida. (Confirm entity domicile and forum with counsel.)
These terms, together with the scope and parameters shown at purchase, are the entire agreement for the Triage and supersede any prior discussion. If any provision is unenforceable, the rest remains in effect. Any full remediation is governed by its own statement of work, which controls in the event of a conflict for that work.
Questions before you buy? [email protected]